Digital Services Act (DSA) EU

This information is provided in accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act – DSA), as we meet the definition of a hosting service provider. The following text sets out the necessary information regarding your rights and our obligations under the DSA.

Identification of the Provider of the Intermediary Service

PIXEL FEDERATION, s. r. o.
Registered office: Einsteinova 19, 851 01 Bratislava, Slovak Republic
Company ID No.: 36 816 388
Tax ID No.: 2022424998
VAT ID No.: SK2022424998
Registered in the Commercial Register of the City Court Bratislava III

Single Point of Contact for the European Commission and Member State Authorities under Article 11 of the Digital Services Act (DSA)

PIXEL FEDERATION, s.r.o. has designated [email protected] as its single point of contact under Article 11 of the Digital Services Act (DSA) for direct communication with the European Commission, Member State authorities, and the European Board for Digital Services in connection with the application of the DSA. The preferred language for communication with this point of contact is English or Slovak.

When sending messages to [email protected], please include the following:

• your full name;
• the name of the EU-based authority on whose behalf you are contacting us;
• an email address at which we may contact you, which should be associated with the relevant EU-based authority.

This point of contact is reserved for interaction with the authorities listed above. For other types of inquiries, please use the mechanisms set out below.

Point of Contact for Users under Article 12 of the Digital Services Act (DSA)

If you have questions regarding our products and services, assistance is available through our Customer Support. If you see harmful or illegal content or conduct and believe that it violates applicable law or our policies, please report it using the Report Illegal Content Form.

Nature of Communication

Communication through the email address above is not automated – your messages are always processed by a real natural person.

What Your Notice of Illegal Content Must Contain

Under Article 16 of the DSA, your notice of illegal content must contain the following elements:

• a sufficiently substantiated explanation of the reasons why you consider the content to be illegal;
• a clear indication of the exact electronic location of that content, for example by:
  • providing the URL address;
  • specifying the form in which the illegal content appeared;
  • sending a screenshot in which the content is visible;
• your first name and surname, except in relation to the following criminal offences:
  • criminal offences relating to sexual abuse;
  • sexual exploitation;
  • child sexual abuse material;
  • contacting children for sexual purposes;
  • incitement, aiding and abetting, or attempt to commit any such criminal offence.

By submitting a notice, you agree to provide us with reasonable cooperation in locating the content if it cannot be precisely identified from the information provided.

By submitting a notice, you also declare that you are acting in good faith and that the information you provide is accurate and complete.

If your notice does not include all required information, we may contact you to request that you provide the missing information.

Upon receipt of your notice, we will inform you of its receipt within a reasonable time and without undue delay; we will also notify you without undue delay of our decision regarding the reported content and provide information on the available means of redress.

What Is Illegal Content?

Illegal content is any information that, in itself or in relation to an activity, is not in compliance with generally binding laws of the EU or of any EU Member State.

Illegal content may include (but is not limited to):

• infringing content (e.g., infringement of intellectual property rights, unauthorised disclosure of sensitive personal data, deepfakes containing compromising content, calls for bullying);
• content that is discriminatory, insulting, vulgar, incites hatred, or otherwise infringes the rights of others;
• content encouraging self-harm, extremism, or terrorism;
• sexual content, especially where it concerns children (e.g., child sexual abuse material, child abuse, content involving pornographic violence);
• content endangering public health or safety (e.g., instructions for manufacturing weapons or toxins);
• presentation of products, or information about them, that does not comply with legal requirements or infringes the rights of other persons.

Measures Taken

We are not able to detect illegal content, or non-compliance with the EULA, automatically – we rely on information provided by persons or entities that alert us to it. We do not carry out automated or prior verification of content – decisions are made only after a notice has been received.

After receiving information about illegal content in relation to User Content, or about non-compliance with the EULA, we will assess its legality and, if it is confirmed to be illegal, we will remove it or disable access to it. If the assessment takes longer, we may temporarily restrict access to that User Content. If you report illegal content, we may also:

• restrict the visibility of the relevant User Content (by removing it, disabling access to it, or otherwise limiting its availability or prominence);
• suspend or terminate access to PIXEL services (in whole or in part) for the End User in breach;
• suspend or terminate access to the Account or immediately terminate the EULA for the End User in breach.

Decisions regarding illegal content are always made by a natural person – not by an automated system.

We respect the fundamental rights of End Users, including freedom of expression and the right to information. Whenever we impose a restriction, we provide a statement of reasons to the affected End Users (Article 17 DSA).

Our Legal Obligations

The DSA requires us to take certain actions or provide certain information if requested by a competent judicial or administrative authority. If such an order concerns you or your content, we will inform you of the receipt and execution of such order either after its receipt, at the time the relevant measures are taken, or at such time as may be specified in the order by the issuing authority.

In addition, we are required to publish, at least once a year, a clear report on content moderation (a transparency report). The report is published on our website.

Finally, if we become aware of information that may indicate a criminal offence involving a threat to life or safety, we will immediately report it to the relevant authorities in the Member State concerned and provide them with all available information for effective action. Our priority is to ensure your safety and protect your interests.

Your right to report illegal content is fully supported by our commitment. If you notice illegal content on our services, you have the right to report it through the email address provided above.