Game Support

Please before contacting support check FAQ.


FAQ


My game is loading slowly.

My game isn't loading!

I received a windmill as a gift, but I don't see it in my inventory!

I can't click and / or move decorations (nor windmills) in my camp. Help?

Your portal page says I will receive 400 Gems with a purchase. I did purchase the lowest package. Where are my 400 Gems?

I'm having a hard time solving a puzzle. Can you help?

SUBMIT A TICKET


What is my Player ID?

It's easy: Look under the game screen and copy the number you'll see there.

Player ID example

Maximum size of single file is 2 MB.